ctz777 Terms & Conditions

1. Introduction & Acceptance

These Terms constitute a binding legal agreement between you ("the Member", "you") and ctz777 ("the Platform", "we", "us"). ctz777 is an online casino and sports betting platform operated for the entertainment of adult players in Bangladesh. These Terms apply to all persons who access or use the Platform in any capacity.

ctz777 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Platform following any update constitutes your acceptance of the revised Terms. The most current version will always be available at ctz777.app/terms-conditions with the date of the most recent revision clearly indicated at the top of the document.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of any feature of ctz777 after the effective date of any amendment constitutes full and unconditional acceptance of the amended Terms.

2. Eligibility & Account Registration

To register a ctz777 account you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your membership:

1. You must be aged 21 years or older.
2. You must be a natural person (corporate entities may not register as members).
3. You must provide accurate, complete, and current registration information including your full legal name, date of birth, mobile number, and a valid email address where applicable.
4. You must not be subject to any self-exclusion agreement with ctz777, whether applied by yourself or by ctz777 on your account.
5. You must not already hold another active account on the Platform. ctz777 operates a strict one-account-per-person policy. Duplicate accounts will be closed and any balance may be forfeited.
6. You must use only legitimate, personally owned payment methods for deposits and withdrawals. Payment methods belonging to third parties are prohibited.

ctz777 reserves the right to decline any registration application without providing a reason. Registration does not constitute a guarantee of continued access to the Platform. ctz777 may suspend or close any account at any time if eligibility criteria are not continuously met.

2.1 Account Verification (KYC)

ctz777 operates a Know Your Customer (KYC) process to verify the identity and payment information of members. You may be required to submit one or more of the following documents before withdrawals are processed:

• A valid National Identity Card (NID) or passport
• A recent utility bill or bank statement confirming your registered address
• A screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or Upay account used for deposits

Failure to complete KYC verification within the period requested by ctz777 may result in withdrawal holds or account suspension. All documents submitted are handled in accordance with the ctz777 Privacy Policy.

3. Deposits & Withdrawals

3.1 Deposits

ctz777 accepts deposits in Bangladeshi Taka (৳ BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The minimum deposit amount is ৳500. Maximum deposit limits may apply and will be displayed within the cashier section of your account dashboard.

Deposits made via bKash, Nagad, Rocket, and Upay typically reflect in your ctz777 wallet within 30 seconds of successful payment confirmation from the respective mobile financial service. Bank transfer deposits may take longer depending on the processing schedules of the sending institution. ctz777 does not charge a fee for standard deposits, however your mobile financial service or bank may apply their own transaction charges.

All deposits are subject to anti-money-laundering (AML) screening. ctz777 reserves the right to request the source of funds documentation for any deposit that triggers an AML alert. Deposits made in error cannot be reversed once credited to your ctz777 wallet — contact support immediately if an unintended deposit is made.

3.2 Withdrawals

Withdrawal requests may be submitted via the same payment channels used for deposits, subject to the following conditions:

• Your account must have passed KYC verification before any withdrawal is processed.
• The minimum withdrawal amount is ৳500.
• You must have wagered the full deposit amount at least once (1x) before a withdrawal of the deposited principal is permitted.
• Bonus-derived winnings are subject to the wagering requirement stated in the relevant promotion terms before withdrawal eligibility is granted.
• Withdrawals are processed to the same payment method used for the most recent qualifying deposit wherever technically possible, in accordance with AML best practices.

Standard withdrawal requests via bKash, Nagad, Rocket, and Upay are typically completed within a few hours of approval. Bank transfer withdrawals may take one to three business days. ctz777 targets a same-day processing window for withdrawal requests submitted before 20:00 BST on business days, though processing times are not guaranteed and may be extended during peak periods or where additional verification is required.

ctz777 reserves the right to delay or decline any withdrawal request pending satisfactory completion of account verification, AML checks, or investigation of suspected fraudulent activity. In such cases, the affected member will be notified by the support team.

3.3 Currency

All account balances, deposits, withdrawals, bets, and winnings on ctz777 are denominated in Bangladeshi Taka (৳ BDT). No currency conversion is applied. If you attempt to fund your account from a payment source denominated in a different currency, the mobile financial service or bank will apply their own conversion rate before the funds reach ctz777, and the resulting BDT amount will be credited to your wallet.

4. Bonuses & Promotional Offers

ctz777 offers promotional bonuses to new and existing members from time to time. All bonuses and promotions are subject to the specific terms published alongside each individual offer, which form part of these Terms by reference. The following general bonus conditions apply to all promotions unless the specific promotion terms state otherwise:

• Eligibility: Promotional offers are available only to members who are in good standing, have completed account verification, and meet any additional eligibility criteria stated in the specific promotion.
• Wagering Requirements: Bonus funds must be wagered a stated number of times before they or any winnings derived from them become eligible for withdrawal. The applicable wagering requirement will be specified in the promotion terms.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%. Live casino games may contribute at a reduced rate. Sports bets may be subject to minimum odds requirements. Specific contribution rates are detailed in individual promotion terms.
• Expiry: Bonuses that are not claimed within the stated claim window, and wagering requirements not completed within the stated validity period, will expire and be removed from the account without compensation.
• Abuse: Any member found to be abusing promotions — including through the use of multiple accounts, coordinated betting strategies designed to lock in guaranteed profits, or systematic exploitation of bonus terms — will have their bonus revoked, any associated winnings forfeited, and their account reviewed for suspension.
• Modification: ctz777 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already legitimately claimed and in use at the time of the change.

ctz777 does not guarantee the ongoing availability of any specific bonus or promotional rate. Promotional offers should be viewed as discretionary benefits offered at the Platform's sole discretion, not as contractual entitlements.

5. Betting & Gaming Rules

5.1 General Betting Rules

All bets placed on ctz777 are subject to the specific rules applicable to the sport, event, or game in question. These rules are available within the relevant section of the Platform. By placing a bet, you confirm that you have read and understood the applicable rules. In the event of a conflict between general betting rules and specific event rules, the specific event rules take precedence.

ctz777 reserves the right to void any bet placed on an event or market that was offered in error, where the odds were clearly mispriced, or where evidence of match manipulation has been identified. Voided bets are refunded at the stake amount; no additional compensation is payable.

5.2 Cricket Betting

Cricket betting markets on ctz777 cover events including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, bilateral Test series and One Day International series involving Bangladesh Tigers, and other scheduled international and domestic cricket fixtures. In-play (live) markets are offered on selected matches subject to data feed availability. ctz777 accepts no liability for the suspension or unavailability of in-play markets due to data provider outages or event delays beyond its control.

5.3 Casino & Slot Games

All casino and slot game outcomes on ctz777 are determined by certified random number generator (RNG) systems operated by the respective game studios — including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe. ctz777 does not modify or influence game outcomes. Return-to-player (RTP) percentages for individual games are as published by the game studios. By playing any casino or slot title, you acknowledge that the house edge means that over a sufficient number of rounds, the expected return is less than the total amount staked.

5.4 Maximum Winnings

ctz777 may apply maximum single-bet winnings caps on certain markets or game types. Where applicable, these caps will be displayed within the relevant market or game interface prior to placing a bet. Any winnings exceeding the stated cap will be reduced to the cap amount at ctz777's sole discretion, and the excess will not be credited to the member's account.

6. Responsible Gaming

ctz777 is committed to providing a safe and responsible gaming environment. The Platform offers a range of player-protection tools accessible from within your account settings, including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion. For full details of available tools and support resources, please review the Responsible Gaming page.

ctz777 actively monitors account activity for signs of problem gambling behaviour. Where such signs are identified, the Platform may restrict betting activity, suspend promotional access, or contact the member directly to offer assistance. These interventions are made in good faith for the protection of the member and are not subject to dispute.

If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to use the self-exclusion tools available on the Platform and to seek independent professional support. ctz777's support team is available 24/7 to assist with responsible gaming requests.

7. Account Suspension & Closure

ctz777 reserves the right to suspend, restrict, or permanently close any member account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions
• Provision of false, inaccurate, or misleading registration information
• Failure to complete KYC verification within the required timeframe
• Suspected fraudulent activity, money laundering, or other criminal conduct
• Collusion, use of automated betting software, or any form of cheating
• Abusive, threatening, or offensive behaviour directed at ctz777 staff or other members
• Account inactivity in accordance with ctz777's dormant account policy (see Section 8)
• Member request for voluntary self-exclusion

Upon closure of an account for breach of these Terms, ctz777 reserves the right to withhold the account balance pending investigation. Where fraud or criminal activity is confirmed, the balance may be forfeited in its entirety. Where account closure is initiated by the member voluntarily, or by ctz777 for reasons unrelated to member misconduct, the verified account balance will be returned to the member via their registered payment method within a reasonable timeframe.

7.1 Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of 12 months. ctz777 will make reasonable attempts to notify the member by email or SMS before applying dormancy fees. A dormancy administration fee of ৳100 per month may be deducted from the account balance after the account has been dormant for 12 consecutive months. Where the balance is insufficient to cover the fee, the balance will be reduced to zero. Dormancy fees will cease to apply once the member logs in and reactivates the account.

8. Intellectual Property

All content on the ctz777 platform — including but not limited to the ctz777 brand name and logo, website design, layout, graphics, text, software, data compilations, and game assets supplied by third-party studios — is the property of ctz777 or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. You must not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, or commercially exploit any content on ctz777 without the prior written consent of ctz777 or the relevant rights holder.

All trademarks and service marks displayed on the Platform are the property of their respective owners. Nothing in these Terms grants you any right or licence to use any trademark, service mark, or trade name of ctz777 or any third party.

9. Limitation of Liability & Disclaimers

The ctz777 Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, ctz777 disclaims all warranties — express or implied — including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

ctz777 does not guarantee that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform may be unavailable from time to time due to scheduled maintenance, technical failures, or circumstances beyond ctz777's reasonable control.

To the maximum extent permitted by law, ctz777's total aggregate liability to any member in connection with these Terms and use of the Platform — regardless of the legal theory under which the claim arises — shall not exceed the total net deposits made by that member to their account in the 30-day period immediately preceding the event giving rise to the claim.

ctz777 accepts no liability whatsoever for:

• Loss of profits, revenue, data, or business opportunity
• Indirect, consequential, incidental, or special damages of any kind
• Losses arising from reliance on information published on the Platform
• Losses resulting from a member's failure to maintain account security
• Interruption of service caused by internet connectivity issues on the member's side
• Acts or omissions of third-party payment service providers

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

10. Privacy & Data Protection

ctz777 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By creating an account, you consent to the collection and processing of your personal data as described in that policy.

ctz777 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include SSL encryption for all data in transit and secure storage practices for data at rest. However, no data transmission over the internet can be guaranteed to be 100% secure, and ctz777 cannot guarantee the absolute security of your data.

11. Governing Law & Disputes

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms or your use of the ctz777 Platform should be raised in the first instance with the ctz777 customer support team at [email protected]. ctz777 is committed to resolving member disputes fairly, promptly, and in good faith.

For disputes that cannot be resolved through the internal support process, ctz777 will cooperate with any applicable alternative dispute resolution process in good faith. The decision of any adjudicating authority reached through such a process will be binding on ctz777.

ctz777 makes no representation that the Platform or its services are appropriate or available for use in jurisdictions other than Bangladesh. Accessing the Platform from a jurisdiction where online gambling is prohibited is done at the member's own risk and responsibility.

12. Miscellaneous Provisions

Entire Agreement: These Terms, together with the Privacy Policy, Responsible Gaming Policy, and any specific promotion terms incorporated by reference, constitute the entire agreement between you and ctz777 with respect to your use of the Platform, and supersede all prior agreements, representations, and understandings of any nature.

Severability: If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from the Terms. Severance of any provision shall not affect the validity or enforceability of the remaining provisions.

Waiver: ctz777's failure to enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right or provision for the future. A waiver is only effective if made in writing and signed by an authorised representative of ctz777.

Assignment: You may not assign, transfer, or sub-licence any rights or obligations under these Terms without the prior written consent of ctz777. ctz777 may assign its rights and obligations under these Terms at any time without restriction.

Contact: For questions, complaints, or clarifications regarding these Terms, please contact ctz777 at [email protected]. Support is available 24/7, Bangladesh Standard Time (BST, UTC+6).