ctz777 Privacy Policy

1. Introduction

This Privacy Policy forms an integral part of the ctz777 Terms & Conditions. Defined terms used in this Policy that are not defined here carry the meanings given to them in the Terms & Conditions. References to "ctz777", "we", "us", or "the Platform" refer to the operator of the ctz777 online casino and sports betting platform accessible at ctz777.app.

ctz777 processes personal data for the purposes described in this Policy. We are committed to handling your data with transparency, using it only for legitimate operational purposes, and giving you meaningful control over how your information is used. We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without your separate, explicit consent.

If you have questions about how ctz777 handles your personal data, or if you wish to exercise any of your data rights described in Section 9 of this Policy, please contact our support team at [email protected]. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

2. Personal Data We Collect

ctz777 collects personal data in three primary ways: information you provide directly during registration and account use; information generated automatically when you interact with the Platform; and information received from third-party payment service providers in connection with deposits and withdrawals.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, mobile phone number, and email address provided when you create a ctz777 account.
• Identity verification (KYC) documents: Copies of your National Identity Card (NID) or passport, and payment method ownership documentation submitted during the Know Your Customer verification process.
• Payment information: The registered mobile number or bank account details associated with bKash, Nagad, Rocket, Upay, or bank transfer transactions. ctz777 does not store full card numbers. Payment data is handled in accordance with the security standards of the respective payment service provider.
• Support communications: Messages, emails, and chat transcripts exchanged between you and the ctz777 customer support team.
• Responsible gaming requests: Information provided when submitting deposit limit, loss limit, cooling-off, or self-exclusion requests.

2.2 Information Collected Automatically

• Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
• Connection data: IP address, approximate geographic location derived from IP, network type (Wi-Fi, 4G, mobile data provider such as Grameenphone, Robi, Banglalink, Teletalk), and time zone.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the Platform.
• Cookie and tracking data: Information stored in cookies, local storage, and similar technologies as described in Section 7 of this Policy.

2.3 Information from Third Parties

• Payment providers: Transaction status, reference numbers, and confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank when processing deposits and withdrawals.
• Fraud and AML screening services: Risk scores and flags from third-party anti-money-laundering and identity verification service providers used to comply with applicable financial crime prevention obligations.
• Game studios: Technical game session data (round IDs, outcomes, wager amounts) received from game providers such as Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, Ezugi, and Spribe for the purposes of dispute resolution and game history maintenance.

4. Legal Basis for Processing

ctz777 processes personal data on the following legal bases:

Where we rely on legitimate interest as a legal basis, we have assessed that our interests do not override your fundamental rights and freedoms. You may object to processing based on legitimate interest by contacting [email protected], though such an objection may affect your ability to use certain features of the Platform.

5. Sharing Your Personal Data

5.1 Payment Service Providers

When you make a deposit or withdrawal, the necessary transaction details are shared with the relevant payment service provider — bKash, Nagad, Rocket, Upay, or the applicable bank. These providers process your payment data under their own privacy policies and security frameworks. ctz777 shares only the minimum data required to complete the transaction.

5.2 Identity Verification and AML Providers

ctz777 may share your registration details and KYC documents with third-party identity verification and anti-money-laundering service providers for the purpose of verifying your identity and screening transactions for financial crime risk. These providers are bound by contractual data processing obligations consistent with this Policy.

5.3 Game Studio Providers

Certain game session data — including player identifiers, wager amounts, and round outcomes — is exchanged with game studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe for the purpose of game delivery, dispute resolution, and RNG audit compliance. No personally identifiable information beyond a pseudonymous player identifier is shared with game studios for their own use.

5.4 Legal and Regulatory Disclosures

ctz777 may disclose personal data to competent governmental or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory request. ctz777 will, where legally permitted, notify the affected member of any such disclosure request before complying.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ctz777's business, personal data held by ctz777 may be transferred to the acquiring entity as part of the transaction. Affected members will be notified of any material change to the data controller responsible for their personal data as a result of such a transaction, and will be given the opportunity to request deletion of their data prior to the transfer taking effect.

6. Data Retention

ctz777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your membership and for a period of five years following account closure, in accordance with standard financial record-keeping and AML obligations.
• KYC documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable law or regulatory guidance.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the most recent communication in a given support thread, or longer where the communication relates to an active dispute or legal proceeding.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever occurs first.
• Technical log data: Retained for up to 12 months from the date of generation, after which it is anonymised or deleted.

When personal data is no longer required for any retained purpose, ctz777 will securely delete or anonymise it in accordance with its internal data management procedures. Anonymised data (from which no individual can be identified) may be retained indefinitely for analytics and product development purposes.

7. Cookies & Tracking Technologies

ctz777 uses cookies and similar technologies (including local storage and session storage) to operate the Platform, improve your experience, and gather analytics data. The following categories of cookies are used:

7.1 Strictly Necessary Cookies

These cookies are required for the Platform to function. They enable core features such as maintaining your login session, remembering your account preferences, and securing your connection. These cookies cannot be disabled without materially affecting your ability to use ctz777.

7.2 Analytics Cookies

These cookies help ctz777 understand how visitors use the Platform — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This information is used in aggregate form to improve Platform performance and content. No personally identifiable information is sent to third-party analytics providers through these cookies beyond a pseudonymous visitor identifier.

7.3 Preference Cookies

These cookies remember your settings and preferences — such as your chosen language settings or previously dismissed notifications — so that you do not need to reconfigure them on every visit.

7.4 Managing Cookies

You may control or delete cookies through your browser settings at any time. Most modern mobile browsers on Android and iOS allow you to block or clear cookies from individual sites. Please note that disabling strictly necessary cookies will impact Platform functionality. Disabling analytics cookies will not affect your ability to use ctz777 but will prevent us from receiving anonymised usage data that helps us improve the service.

8. Data Security

ctz777 takes the security of your personal data seriously and implements a range of technical and organisational safeguards to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the ctz777 Platform is encrypted in transit using SSL/TLS technology. The padlock icon visible in your browser address bar confirms that your connection is secure.
• Secure data storage: Personal data and KYC documents are stored on secure servers with access restricted to authorised personnel only, on a need-to-know basis.
• Access controls: Internal access to personal data systems is governed by role-based access controls, two-factor authentication requirements for administrative access, and activity logging.
• Payment security: Payment transactions are processed through the security infrastructure of the respective payment service providers (bKash, Nagad, Rocket, Upay, and banking partners). ctz777 does not store full payment card numbers or mobile banking PINs.
• Incident response: ctz777 maintains a data breach response procedure. In the event of a security incident that affects your personal data, affected members will be notified in accordance with applicable notification obligations.

While ctz777 takes all reasonable steps to protect your data, no system of data transmission or storage over the internet can be guaranteed to be fully secure. You are responsible for maintaining the security of your own account credentials. If you suspect that your ctz777 account has been accessed without your authorisation, contact [email protected] immediately.

9. Your Data Rights

As a ctz777 member, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected]. ctz777 will respond to valid requests within a reasonable timeframe, and no later than 30 days from the date of receipt of a verifiable request.

9.1 Right of Access

You have the right to request a copy of the personal data that ctz777 holds about you. ctz777 will provide this information in a readable format, along with details of the purposes for which it is processed and any third parties with whom it has been shared.

9.2 Right to Rectification

If any personal data that ctz777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your contact email or phone number) directly from within your account settings. For changes to identity-verified data such as your legal name or date of birth, a formal rectification request to [email protected] is required, and additional verification may be necessary.

9.3 Right to Erasure

You may request that ctz777 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that ctz777 is subject to minimum data retention obligations under anti-money-laundering and financial record-keeping regulations, and certain data cannot be deleted before the applicable retention period has elapsed even upon request.

9.4 Right to Restrict Processing

You have the right to request that ctz777 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data you have contested is under review, or where you have objected to processing based on legitimate interest pending verification of whether ctz777's grounds override your interests.

9.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you may request that ctz777 provide you with your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you can transfer it to another service if you choose.

9.6 Right to Object

You may object at any time to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing. Upon receipt of a valid marketing opt-out request, ctz777 will cease sending marketing communications to you within a reasonable period. You may also object to processing based on legitimate interest; ctz777 will assess such objections individually and provide a response explaining the outcome.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To withdraw consent for marketing communications, contact [email protected] or use the unsubscribe mechanism included in any marketing message you receive from ctz777.

10. Children's Privacy

If you are a parent or guardian and believe that a person under your care has registered a ctz777 account or provided personal data to the Platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including deletion of all data associated with the underage account and a full refund of any deposits to the payment source.

11. Policy Updates & Contact

ctz777 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, registered members will be notified by email or by a prominent notice within the Platform prior to the change taking effect. The date of the most recent revision is always displayed at the top of this page.

Your continued use of the ctz777 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request closure of your account by contacting support.

For any questions, concerns, or data rights requests related to this Privacy Policy, please contact the ctz777 data team at:

Email: [email protected]
Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days of receipt of a complete and verifiable request.